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What To Do When A Product Repair Goes Wrong

You drop your phone on the cement floor at work. Before the damage is seen, you hear the heartbreaking shriek of your once flawless hand held connection to the world. Time slows down and your heart sinks. Did it break? Is it okay? The only way to know is to pick it up and hope there arenât additional broken pieces to pick up with it. As you kneel down to turn the phone on its back you see the inevitable mutilation of the screen. Shattered. You stop breathing for a moment. Then your disappointment turns to rage. How could such a small drop cause so much harm? My poor, innocent phone. Rage turns to acceptance on your roadtrip through Quebec and with acceptance comes the realization that you will now need to spend a minimum of $60 for a screen replacement. You tell yourself its worth it because you'll get a better case this time. The best case.

We've all been in this situation before. Screens break as quickly as they're repaired. Most of the time we go for the cheapest and quickest repair option because we need our phones immediately. But what happens when a screen repair or other product repair goes wrong? Are we supposed to accept the loss and move on?



The answer to this is not a yes or no. Your rights depend on whether or not the technician involved acted reasonably and did everything properly while trying to repair your device. Service providers can't guarantee that everything will go perfectly, but they do guarantee that they will do a professional job. This means they should do everything in their power to fix your device based on their level of expertise.

If you are dealing with a bad device repair right now use the following steps as guidelines for what to do next. Research the issue thoroughly to gain an understanding of the level of difficulty in repairing the issue. A screen replacement for a smartphone is very simple and all cell phone repair shops should be able to do this without any issues. Once you have an understanding of the repair process for your device, complain to the technician. Often they will offer a refund or possibly try to fix the device once more. The technician wonât be able to use complicated technical jargon to try to confuse you since you will be familiar with the process.

If you believe the technician was negligent or dishonest the best thing you can do is call in another repair company. Make sure this company has solid reviews and plenty of examples of past work. If you are located in Montreal, I recommend going to cell phone repair Montreal. The new company will either fix your device or deem it broken beyond repair. If it is broken beyond repair and you used a credit card to pay you can try to dispute the charge with your credit card company. If it is a significant amount of money it may be worthwhile to consider legal action. If another repair company like Rapifix is able to repair your device, make sure to get a detailed work order and keep your receipt. These documents can help you show that the initial repair wasnât done correctly. Keep any replaced parts as well. This can be used as evidence to further strengthen your case against an incompetent technician.

Can You Truly Get A Tough Waterproof Phone? What Are Ip Ratings?


If youve been working in an outdoor trade, or an outdoor sports enthusiast, youre probably used to accepting the fragility of your phone and taking extraordinary care of it. Youve probably invested in a waterproof casing, but have discovered that doesnt make the phone very practical or functional. Youre probably starting to hear of a new generation of Tough Phones that claim they are waterproof. Is there really such a thing as a waterproof phone?



Tough Phones have developed enormously in the last few years. They are no longer the impractical, highly expensive bricks they once were. Now you can get an affordable rugged durable phone that looks good, and yes, it can be waterproof too.



The key measure that is displayed on Waterproof Phones is the IP Rating. This is an indicator of Ingress Protection: how well the phone stands up to dust and moisture making its way in to the sensitive inner workings of the phone. These ratings are expressed as IP followed by two single digits under 10. This rating system has been developed by the International Electrotechnical Commission (IEC). The two digits are the indicators against solid ingress (i.e. being dustproof) and resistance against water intrusion, spray or immersion.



The first digit, e.g. the 6 in IP68, refers to the level of dust-resistance. The second digit, e.g. the 8 in IP68, indicates the degree of water-resistance. Dust-resistance is classified on a scale from 0-6, and water on a scale from 0-8. These figures are extremely important when it comes to ascertaining just how waterproof your phone is.



The various levels within the rating scores are specified by the IEC, but in short, the higher the numbers of the IP rating (with a maximum of IP68), the tougher the phone is. A phone with a rating of IP68 is a tough as you can get, highly durable and hard-wearing.



In terms of waterproofing, you therefore want to be looking at an IP Rating where the second digit is 6, 7 or 8. 6 means no damage will occur from stream jets of water, 7 can tolerate against temporary or shallow immersion, and 8 can tolerate prolonged water immersion with a greater degree of depth and water pressure.



However, no phone can claim to be completely waterproof, after all they are fundamentally a fragile small piece of electronic equipment. A score of 8 means that the phone can resist damage when immersed in depths of up to 1 metre for a maximum of 30 minutes. Nonetheless, this is likely to be adequate for the majority of users looking for a waterproof phone. If the parameters of this are going to be greater then unfortunately you will need to resort back to dry bags or boxes.



It is possible to consider a phone waterproof though for the vast majority of requirements. These phones are the toughest on the market. Many have additional inbuilt functionality such as an excellent camera, making them ideal for photos of sports, or landscapes when out on a bike or climbing.



The added benefit of all tough phones, in addition to their water-proofing, is that they have been designed to withstand greater shocks and bumps than a standard phone. For most people looking for a degree of water-resistance, they also need to protect against these bumps that arent kind to a standard smartphone. A tough phone with a high IP rating will also come with a tough exterior, padded corners, and shatterproof screens. You will find all you need in the new generation of Tough Waterproof Phones.